Measure Documentation ROI: Across all Channels
Stop guessing the ROI of your documentation. Today, we’re launching the Knowted Analytics Dashboard. Your new command center for tracking documentation impact at scale.
Here are some key use-cases:
What value does my documentation bring?
Headlining line the dashboard is the key metrics that you can report back to your business:
- Total Views: Understand your reach.
- Helpfulness Rate: Gauge user satisfaction in real-time.
- Support Deflection: Prove the money you’re saving the business through reduced support tickets.
- Content Volume: Track your library’s growth.
At its core, these numbers are what matter. Combined with Knowted Optimise, you can work to continuously improve these numbers, improving your support efficiency and reducing the burden on your success team.
Where is my documentation being served?
With AI tools using documentation it’s become harder to keep track of what articles are being served, and where. Are some articles performing well on your Help Centre, but not your blog or your AI tools?
Knowted’s centralised approach with many connections through integrations or APIs make it easy to manage your content and track the performance of it - no matter where it served.
Identify gaps in documentation through Knowted Search Analytics
Search is critical for discovering documentation. Whether it’s a user, or an AI chatbot, searches play a crucial role in discovering documentation. Knotted Search Analytics gives you at a glance what is being searched for, what is returned and crucially highlights searches where no or little content is returned.
Need more analytics?
This is only the beginning for analytics at Knowted. But we know that connectivity is key, that’s why you can add analytics tools such as Google Analytics (GA4), Datadog, Posthog, and many more directly to your Help Centre.
Also, if you’re on an Enterprise plan, we can arrange data syncs between Knowted and your data warehouse such as Snowflake.