Deploy a Help Centre
All Knowted plans include the ability to deploy your own fully hosted Help Centre. This allows your customers to quickly find answers, explore product documentation, and reduce support requests through self-service content.
How to create your Help Centre
- Login into Knowted
- Navigate to Deployment Settings
- Enter your Help Centre details
- Click Save.
Once saved, Knowted will create a Help Centre for you with a working URL name of: [organisation-name].knowted.help.
Built in discovery for LLMs
By default, Knowted also creates an llms.txt file for your Help Centre. This helps large language models (LLMs) like ChatGPT and Claude discover and reference your documentation more accurately when answering user questions.
This means your help content can surface not only in search engines, but also directly within AI-powered tools. We suggest reading more on how Knowted optimises your content on our blog, here.
Add your analytics tracking
When setting up your Help Centre you can add your own Google Analytics code to track visitors to your site. This allows you to unify your analytics across platforms, for example your product and Knowted.
Learn more about adding analytics tracking and integrating with Google Search Console here.